Workplace Communication Ilm Level 3 Essay
1322 WordsMay 29th, 20136 Pages
Assignment. Communication in the Workplace.
Understand the importance of effective communication.
Communication in the workplace is a process used to transfer information or instruction from one individual to a group or another individual.
When we need to convey information or instruction to our teams or indeed to senior management communication is essentially a means to an end. To achieve a clear communication path the receiver must understand the instruction or information being given. By providing them with the reasoning behind the information we are trying to get them to engage in a positive way with the message or instruction. If the receiver understands the purpose of the message being communicated they are more likely to buy…show more content…
4) Decoding. The receiver must be able to translate the message so they understand its contents or instruction. 5) The Receiver. Must indicate they have received the message and understand their input. On receipt they need to clarify any problems they may have with the message or instruction.
There are many potential barriers to effective communication.
In verbal communications a message may not be properly received for the following reasons. 1) Poor use of language or inappropriate language. This will cause the receiver to switch off. The sender must present in a clear understandable format without resorting to swearing. 2) The sender’s accent may be a barrier to the message getting through. If the sender’s accent is not easily understood by the receiver then a written message may be more effective.
3) The use of jargon or acronyms can confuse or baffle the receiver.
As not everyone will understand jargon such as “best practice” or acronyms such as “NEBOSH” these are best avoided. 4) The sender must have a full appreciation of the message subject before delivery.
It will soon become apparent to the receiver that the subject being discussed is not fully understood by the sender. The sender must do their research. 5) Voice tone and body language can send a signal to the receiver causing concern.
The senders tone must be consistent and appropriate for the meeting giving a confidant aura. Likewise body language,
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